-: IDDI Framework :-

IDDI Framework (Enlarge - Opens in a new window)

  • Identify the need:
    1. To adhere to the provisions of Right To Information Act, 2005
    2. To build a computerized automated system for applying the various facets of RTI Complaint and Appeal through an online medium
    3. To provide for a status tracking system of the complaints and appeals pertaining to RTI
  • Identify the key personals involved in achieving the goal:
    1. Team from Central Information Commission (New Delhi, India) and
    2. National Informatics Centre (New Delhi, India)
  • Define a Project Charter comprising of the following:
    The objectives of NIC & TIC, functional and geographical scope, the timelines, ownerships, dependencies, review mechanisms and process of handling risks and issues.
  • Conducting AS-IS-WHERE-IS basis study identifying:
    1. To be hosted under the infrastructure of the National Portal of India at the National Data Center
    2. To identify and understand the existing formal and informal processes
    3. Understanding the start as well as the end points of the process, various process linkages between information commissioners and its validation

  • Conducting ‘Need-GAP’ Analysis:
    1. Requirement of an efficient automated system for RTI Complaint & Appeal
    2. Enable status tracking over the entire lifecycle
  • Conducting Process reengineering:
    Study on areas where process reengineering is required.
  • Designing the technical architecture:
    The system was designed by way of critical parameters associated with availability of application and total number of transactions per module.
  • Designing the forms:
    1. Forms designed as per the reengineered processes
    2. The design of forms allowed attachment of necessary documents
    3. Security of the forms was a key factor while designing the forms e.g.; security from spammers
    4. Key parameters considered while designing forms - simplicity, relevancy, flexibility for draft submission & consistency in data structure
  • Development based on two modules:
    1. Front end: Citizen Module
    2. Back end: Administrative Module
  • Development of a Workflow Document
    Generate a workflow document to be used as a benchmarking tool for future processes to be measured.
  • Development of Forms:
    To develop forms as per the provisions of the RTI Act and design specifications spread across two modules i.e. Citizen and Workflow.
  • Workflow development:
    To develop the work flow in concurrence with the GAP analysis & process maps by following the provisions of the RTI Act.

The high level stages of the ‘Implement’ phase required the system to be build and tested through UAT so as to measure the performance, acceptance, service implementation and allow for training and handholding and device strategies to maintain and operate the system.
Outcome is the “RTI Complaint & Appeal System” and the developed module has been implemented and get to business from 1st December 2008, the description is provided below

Tripura RTI Portal
Search Department Wise SPIO/FAA Details
Notifications of Appointment of PIO
RTI Proactive Disclosures by Departments
Related Links
Tripura State Portal
Central Information Commission
RTI Portal of India
CICs of State Information Commissions